Terms of service

Here is a professional Service Policy (customer service policy) in English that you can adapt for shopperholic.biz.

Shopperholic.biz Service Policy

Effective date: 01/01/2026

This Service Policy describes how Shopperholic.biz provides customer support and handles inquiries, complaints, and service requests related to purchases made on our website within the United States.

1. Scope of Service

  • This policy applies to all customers who purchase products from shopperholic.biz and contact us for assistance regarding orders, products, returns, or general questions.

  • Our goal is to deliver timely, courteous, and consistent support across all communication channels.

2. Contact Channels

Customers can contact our customer service team through the following channels:

We may add or update contact channels over time; any changes will be reflected on our website.

3. Service Hours and Response Times

  • We generally respond to inquiries Monday through Friday, excluding U.S. public holidays.

  • Target response times:

    • Email: within 24–48 hours.

    • WhatsApp messages: within 24 hours during service days.

These time frames are targets and may vary during peak periods, promotions, or unforeseen circumstances.

4. Service Standards

Our customer service team is expected to:

  • Treat every customer with respect, professionalism, and courtesy.

  • Provide clear and honest information about orders, products, shipping, returns, and refunds.

  • Request only the information necessary to verify identity and locate the order (such as name, order number, and contact details).

  • Communicate in a respectful tone at all times and avoid misleading or inaccurate statements.

We reserve the right to terminate communication that is abusive, threatening, or discriminatory.

5. Order Support and Information

Upon request, we can assist customers with:

  • Order status and tracking information.

  • Clarification of product details (for example, fragrance type, size, or packaging).

  • Issues with addresses, minor changes, or cancellations when still possible under our Order Policy.

  • Guidance on how to initiate a return or claim under our Return and Refund Policy.

Any changes to an order after it has been placed are subject to feasibility and may not always be possible once processing or shipment has begun.

6. Handling Complaints and Issues

If you experience a problem with your order or our services, we encourage you to contact us promptly with:

  • Your full name and order number.

  • A clear description of the issue.

  • Supporting documentation such as photos, videos, or screenshots where applicable.

We will review the situation, investigate as needed, and propose a resolution consistent with our Return and Refund Policy and Shipping Policy.

7. Returns, Refunds, and Service Limitations

  • All requests related to returns, exchanges, and refunds are handled in accordance with our separate Return and Refund Policy, which forms part of the overall terms governing your purchase.

  • Our ability to offer solutions (such as replacement, store credit, or refund) may be limited by product condition, time elapsed since delivery, and applicable laws.

This Service Policy does not guarantee any specific outcome in individual cases but explains how we will manage and communicate about those cases.

8. Customer Responsibilities

To help us provide efficient service, customers are expected to:

  • Provide accurate and complete information when placing orders and when contacting customer service.

  • Review all order details (products, quantities, address) before submitting the order.

  • Retain order confirmations, receipts, and tracking details.

  • Contact us within a reasonable time if there is an issue with delivery, product condition, or billing.

Failure to provide timely or accurate information may delay or limit our ability to assist.

9. Changes to This Service Policy

We may update or modify this Service Policy from time to time to reflect changes in our practices, legal requirements, or customer needs.

  • Any updates will be posted on shopperholic.biz with a revised “Effective date.”

  • Continued use of our website and services after changes are posted constitutes acceptance of the updated policy.

10. Contact for Service Policy Questions

If you have any questions about this Service Policy or how we handle customer service matters, you can contact us at: