Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at paul@shopperholic.biz. Please note that returns will need to be sent to the following address: 5977 Setter Dr Elkridge MD 21075 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at paul@shopperholic.biz.


This Return and Refund Policy applies to purchases made on shopperholic.biz and governs the return, exchange, and refund process for our customers in the United States only.

1. Geographic Scope

  • We currently sell and ship exclusively within the United States. Orders placed with delivery addresses outside the U.S. will not be accepted.

  • All returns must be shipped back from an address within the United States.

2. Return Eligibility and Condition

All returns are subject to inspection and approval by Shopperholic.biz. We reserve the right to accept or reject any return at our sole discretion after reviewing the condition of the returned product.

To be considered for a return, items must:

  • Be in original, unopened, and unused condition.

  • Include all original packaging, seals, cellophane, boxes, labels, and any promotional items received with the order.

  • Show no signs of use, damage, tampering, or alteration.

For hygiene and safety reasons, we generally do not accept returns of opened or used perfumes, except in cases of damage or defect as outlined below.

3. Return Window

  • Customers may request a return within 15 days from the delivery date, as confirmed by the carrier tracking information.

  • Requests made after this period may be declined, except where required by applicable U.S. consumer protection laws.

4. Non‑returnable Items

Unless otherwise required by law, the following items are non‑returnable and non‑refundable:

  • Opened, used, or tested perfumes.

  • Items marked as “Final Sale,” “Non‑returnable,” or similar wording at checkout or on the product page.

  • Gift cards or digital vouchers.

  • Any item returned without original packaging, missing components, or with visible damage not reported at delivery.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, you must contact us within 15 days of delivery.

We may request:

  • Order number and contact information.

  • Clear photos or videos of the product, packaging, and shipping box.

After reviewing the case, we will determine whether to offer:

  • A replacement of the same item,

  • An exchange for another item, or

  • A refund, subject to inspection of the returned product if a return is required.

In cases where we are at fault (damaged in transit, defective item, or wrong product shipped), we may cover reasonable return shipping costs or provide a prepaid return label, as applicable.

6. Return Process

To initiate a return, please follow these steps:

  1. Contact us at paul@shopperholic.biz with your order number, full name, and reason for the return.

  2. Wait for our team to review your request and provide return instructions and, where applicable, a return authorization number.

  3. Ship the item to the address provided using a trackable shipping method and include any required documentation or authorization number.

We are not responsible for items lost or damaged in transit during the return shipment. We strongly recommend using insured and trackable shipping.

7. Return Shipping Costs

  • When the return is not due to our error (e.g., change of mind, ordering the wrong item), the customer is responsible for all return shipping costs.

  • When the return is due to our error or a verified defect, we may, at our discretion, provide a prepaid return label or reimburse reasonable return shipping expenses.

8. Inspection and Approval

All returned items are carefully inspected upon receipt at our facility.

We will verify:

  • That the item matches the original order.

  • That the condition complies with this policy (unopened, unused, original packaging).

If the item does not meet these requirements, we may:

  • Decline the return and, if applicable, offer to ship the item back to you at your expense, or

  • Issue a partial refund, at our sole discretion.

Our inspection findings and decision regarding approval or rejection of the return are final.

9. Refunds

Once your return is received and approved after inspection, we will process your refund within a reasonable period, typically within 7–10 business days.

  • Refunds are issued to the original method of payment, unless otherwise agreed in writing.

  • Original shipping charges are non‑refundable, except where required by law or when the return is due to our error.

  • Processing times may vary depending on your bank or payment provider.

10. Exchanges and Store Credit

  • Exchanges may be offered subject to product availability and approval of the return after inspection.

  • In some cases, we may offer store credit instead of a refund, especially for non‑defective products returned as a courtesy.

11. Contact Information

If you have any questions about this Return and Refund Policy or need assistance with a return, please contact us: